At DELHI ONLINE TAXI Delhi, we try to ensure maximum flexibility for our customers. However, cancellations affect vehicle scheduling and driver allocations. Therefore, the following Cancellation Policy applies to all bookings:
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Free Cancellation Window: Cancellations made at least 2 hours before the scheduled pickup time will not incur any cancellation charges for local trips.
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Late Cancellation: Cancellations made within 2 hours of pickup time may result in a cancellation fee, depending on distance, vehicle type, and driver dispatch status.
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Outstation Trip Cancellation: Once a driver has been assigned or dispatched for an outstation trip, cancellation charges apply, including driver allowance and fuel used from the garage to the pickup location.
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Advance Payment: Any advance amount paid for securing a booking is non-refundable but may be adjusted for a future trip (subject to management approval).
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Driver Arrival at Pickup Point: If the driver reaches the pickup location and the trip is canceled, minimum driver charges and fuel charges may apply depending on distance traveled.
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No-Show Policy: If the customer does not show up at the pickup point and cannot be contacted, the booking will be treated as a no-show and full cancellation charges may apply.
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Rescheduling: Trip rescheduling is allowed without any charge if done at least 2 hours before pickup time and based on vehicle availability.
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Support & Queries: For any cancellation-related assistance, contact us at info@delhionlinetaxi.in.
By booking with DELHI ONLINE TAXI Delhi, you agree to abide by this Cancellation Policy. The company reserves the right to modify this policy as needed to improve service efficiency.